About Shipping and Order Processing Times: 
This symbol means items are immediately in stock and will ship out in 24-48 hours depending on weekend or holidays.
This symbol means that the item is either: 1) incoming to us or, 2) we must request the item from our distributor or, 3) the items will ship via UPS Ground or truck freight due to size or weight. In this case we ask that you allow up to 10-14 days for order processing. Shipping times should be added to this processing period. It is usually less, but can be longer if item is backordered. If the item is backordered longer than 2 weeks we will contact you. We want to underpromise and overdeliver!
This symbol means items are special order or are on back-order. We ask you to allow 3-4 weeks for order processing. Add typical delivery time to processing period. It could be sooner, but we prefer to under promise and overdeliver.
This symbol means that the item is not yet released from the manufacturer and we are taking pre-orders for the item. The approximate arrival date is usually stated in the item listing. Please understand that these are approximate time frames and we have no control over manufacturers.
Mail or Fax Order, Checks & Money Orders, International Orders
If you prefer to order by mail using a check, money order, international money order or credit card you can download our mail-in/fax order form. Follow instructions carefully and assure you have shipping charges figured before sending form, particularly if it is an international order. Download Mail-In/Fax Order Form Now
Shipping Carriers and Tracking Numbers
Because the majority of our items are small and light we primarily use US Postal Serivce for all shipping. We utilize both First Class and Priority Mail. For foreign shipments we typically use USPS Global Priority which is average 6-8 days delivery time + customs clearance time.
Most orders ship quickly using USPS Priority. Lighter orders that fall under a $3.95 total shipping charge will usually ship First Class Mail. For large items or larger orders that approach 20 lbs or more, me may elect to use UPS Ground or FedEx Ground. If you have concerns or special circumstances with shipping it is always best to call first.
Once shipped, your order will take anywhere from 3-7 days to arrive depending on your location. Please keep in mind that your shipping time must be added to our order processing time for your items explained above.
With US Postal Service there are no tracking numbers generated. If UPS or FedEx are used, tracking numbers are available.
Express or Overnight Shipping
We are able to offer USPS Express or FexEx overnight shipping for most in-stock items. Please call us for a quote on this service.
Split Orders:
All items in your order will be shipped at the same time unless a specific item comes direct from the manufacturer. Thus, if an order includes in-stock items and out-of-stock items, the in-stock items will be held until all items are ready for shipment. If you have certain items you dont want held for shipping, place them in a separate order.
Wholesale and Quantity Orders - We proudly offer our products for resale and can put together custom discounts for quantity. Minimum order is $200 and certain qualifications may apply. Contact us for more details.
Please see our Policies Section for more information about shipping, ordering and returns.
SteedShop's customer service goal is simple:
We are committed to providing our customers total satisfaction. Every time. Guaranteed. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Contact us:
Email: sales@steedshop.com
(9-5 MST Mon-Fri)
Other inquiries call: (480) 626-1289 (9-5 MST Mon-Fri)
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